Complaints module
Efficient complaint handling is crucial to maintaining and strengthening the relationship with your customers.
Streamlined relations
Direct registration of each dispute in our system allows for faster follow-up.
Integrated risk management
Disputes are immediately assigned to the appropriate staff members without delay.
Clear insight
DETAILED DISPUTE HANDLING
Settling disputes faster
Our dispute file enables complex disputes to be resolved quickly and efficiently. This not only promotes faster payments, but also minimises potential damage to the customer relationship.
The dispute file in our credit management software provides full insight into the status of each dispute. To resolve disputes in a timely manner, you can set an escalation ladder as desired. With useful functionalities such as sending e-mails, adding attachments, and taking notes, each dispute is processed systematically and transparently.
Easily assign disputes internally.
Easily assign disputes to the right people so that complaints are resolved quickly.
Pause invoices
The workflow pauses invoices with dispute status automatically.
Disputes never go untreated thanks to the escalation ladder.
EFFICIENT DISPUTE HANDLING
Optimize your complaint handling
within credit management
An effective approach shortens and simplifies dispute resolution. You get clarity on the nature and responsibilities regarding each dispute, and you make sure it is dealt with promptly and correctly.
Dispute file
Creating a complaint in the software automatically creates a complaint file, which starts the handling process.
Insight guaranteed
You are always aware of the status of disputes.
Customer loyalty
Maintain customer relationships through prompt internal complaint handling. Automate registration and assignment to employees.
DETAILED DISPUTE HANDLING
Escalation efficiencyfor complex disputes
The Escalation Ladder is an essential aspect of the Dispute file. In the case of complex disputes involving several departments, managing and controlling them can be challenging. The complaint escalation functionality greatly simplifies this process by automatically notifying multiple contacts and referring the dispute to the appropriate person. This significantly speeds up and simplifies the handling of complex complaints.
CREDIT MANAGEMENT SOFTWARE
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