Credit management software
Complaint file
The Complaint File provides insight into complaint handling. Simplify and speed up dispute handling with the Escalation Ladder.
Complaint handling
Everything you need to resolve complaints as quickly as possible
The main reason why a debtor does not pay on time is because something is wrong. For example, the delivery is incomplete or there is no PO number on the invoice. Is your customer coming up with an excuse to pay the invoice later? Or is there really an underlying problem that first needs to be resolved internally before your customer can pay the invoice? The complaints file makes it much easier to resolve complex complaints quickly. This not only ensures faster payment, but also limits possible damage to the customer relationship.
The main reason why a debtor does not pay on time is because something is wrong. For example, the delivery is incomplete or there is no PO number on the invoice. Is your customer coming up with an excuse to pay the invoice later? Or is there really an underlying problem that first needs to be resolved internally before your customer can pay the invoice? The complaints file makes it much easier to resolve complex complaints quickly. This not only ensures faster payment, but also limits possible damage to the customer relationship.
Deal with complaints faster
Registering and resolving a dispute can be a time-consuming process within credit management. What is the nature of the complaint? Who is responsible and how can you be sure that the complaint will be dealt with in a timely and correct manner?
With our complaint file
- You always have insight into the status of the complaint
- You can easily assign complaints internally
- A complaint is never left behind thanks to the Escalation Ladder.
- You can automatically pause the workflow so that invoices with a complaint are no longer sent a reminder.
Complaint file
Always insight
When an employee creates a complaint in the credit management software, it automatically creates a complaint file. The file contains specific information about the complaint that was created and initiates the handling of the complaint. The complaint file contains all sorts of useful functions, such as generating letters, sending e-mails, adding attachments and making notes. This way you always have insight into the status of the complaint asnd complaints are easily resolved from now on.
When an employee creates a complaint in the credit management software, it automatically creates a complaint file. The file contains specific information about the complaint that was created and initiates the handling of the complaint. The complaint file contains all sorts of useful functions, such as generating letters, sending e-mails, adding attachments and making notes. This way you always have insight into the status of the complaint asnd complaints are easily resolved from now on.
Escalation ladder
Easily assign complaints to the right people
The sooner the complaint is resolved, the sooner the debtor will pay the invoice. The Escalation Ladder in the credit management software offers several steps in which you can escalate the complaint at different levels. The person handling the complaint is automatically notified that there is a complaint and what it is about. Is the complaint not dealt with in time, for whatever reason? Then the Escalation Ladder automatically forwards the complaint to, for example, the sales manager and then to the credit manager.
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