In this episode of the CreditDevice podcast Olav de Lange talks to Gert-Jan Versteeg, responsible for credit management at Essent. A conversation about cash, customer relations and credit management as it is really meant to be.

Gert-Jan takes you through his personal and professional journey: from a Spartan start in the flower trade to pioneering at organizations like BAM, Wensink and now Essent. Central is one question: how do you get money in the bank faster, without losing sight of the customer?

We talk about:

• Why accounts receivable management doesn’t belong in Excel or an accounting package
• The importance of support from sales, management and customers
• The differences between business and personal debtors
• How automation, payment buttons and data insights are producing instant results
• And why AI is inevitable in the future of credit management, but empathy never goes away

An honest, practical and sometimes confrontational conversation about a field that is often underestimated, but crucial to healthy cash flow and growth.