An important part of credit management is communication with debtors. Good communication can make the difference between a timely payment and a lingering collection. But how do you communicate with your debtors simply and effectively? How do you make sure your message comes across clearly and kindly, without costing you a lot of time and effort?
One possible solution is to use mail integration in credit management software. Mail integration is a feature that links your email (Outlook, Gmail, etc.) to your credit management software, giving you several benefits. In this blog, we will discuss four benefits of mail integration in credit management software.
Benefit 1: You no longer have to switch between applications
One of the benefits of mail integration is that you no longer have to switch between different applications to communicate with your debtors. You can format and send emails to your debtors directly from your credit management software, without having to open your email program. This saves you time and prevents errors.
Benefit 2: You can easily link emails to the correct debtor file
Another benefit of mail integration is that you can easily link emails to the appropriate debtor file in your credit management software. This way, you always have a complete overview of the communication history with each debtor, and you can quickly track status and actions. This improves the quality and consistency of your debtor management.
Benefit 3: You can use machine learning and artificial intelligence
A third benefit of mail integration is that you can use machine learning and artificial intelligence to improve and automate your communication with your debtors. This way of working is still partly under development but is getting closer. For example, based on the content of the emails, we can detect whether the debtor wants to receive a copy invoice, for example. If this is the case then an e-mail is prepared for you. In time, these e-mails can be sent automatically to the debtor.
The benefit of mail integration
Mail integration in credit management software is a useful feature that helps you communicate easily and effectively with your debtors. It offers you several benefits, such as time savings, overview, optimization and innovation. So with mail integration, you can collect not only faster, but also smarter and more customer-friendly.
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